nForce2 6-way Motherboard Roundup - December 2002
by Evan Lieb on December 4, 2002 6:53 PM EST- Posted in
- Motherboards
Chaintech 7NJS: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We then give the manufacturer up to 72 hours to respond over business days and will report not only whether they even responded within the time allotted but also if they were successful in fixing our problems. If we do eventually receive a response after the review is published, we will go back and amend the review with the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria to base your motherboard purchasing decisions upon; with motherboards looking more and more alike every day, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews so please do email us with your comments.
Unfortunately, Chaintech doesn't offer any RMA service to their customers in the U.S., but it varies around the world. Chaintech suggests that you go through the vendor from which you purchased the Chaintech motherboard for an RMA. Clearly this is disappointing when you consider that smaller motherboard makers have been able to provide good, clear RMA policies, and yet Chaintech has none.
However, Chaintech's tech support is different. We very much liked Chaintech's online technical support form, located here. What some may notice first is the well organized and structured nature of tech support form. Chaintech asks for a pretty standard amount of system specifications to better help solve your problems. Here's exactly what Chaintech requires of you:
1. Your personal Information like your first and last name, location, email address and telephone and/or FAX number(s) (phone/FAX number isn't a required field though).
2. The motherboard model number (7NJS in this case), product serial number and the distributor from which you purchased the product (like Newegg or Googlegear for example).
3. The BIOS version, operating system version and all other system specifications like CPU, VGA, memory and any other devices.
4. Description of the precise problem.
After filling out the required fields and pressing the send button, you are taken to another URL where you are told that Chaintech will respond to your email within 5 working (business) days. Indeed, Chaintech did respond within 5 working days, and in just under our 72 hour timeframe. In total, it took Chaintech tech support 69 hours to respond to our email, which is only decent compared to the smaller motherboard makers, but good compared to the top tier motherboard makers. In addition, they were able to solve our "problem" to our satisfaction.
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c627627 - Monday, July 21, 2003 - link
MSI contradicts your reviewhttp://www.anandtech.com/mb/showdoc.html?i=1759&am...
You say:
"12/04/02 UPDATE: MSI sends word that the K7N2-L indeed does not have a PCI bus lock at 33MHz."
To this day, that was used as ultimate proof that the original MSI nForce2 mobo does not have a PCI lock.
Today MSI Senior Moderators said:
"they are wrong,and who ever told them it did not from msi"
(!)
Source:
http://www.msi.com.tw/program/e_service/forum/thre...
Won't you please settle this for us.